Shipping & Returns
SHIPPING POLICY
Thank you for shopping with Marvin’s Attic. Below you’ll find detailed information about our shipping policies and procedures.
Shipping Locations
We currently ship to:
– USA and Canada
All orders placed through https://www.marvinsattic.com are carefully packed and shipped from our fulfillment centers to ensure timely and secure delivery.
Processing Time
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping rates are calculated at checkout and depend on your location, order size, and selected shipping method. We may offer free shipping on certain promotions or orders above a specific threshold.
Estimated Delivery Time
– Domestic Shipping: 2–7 business days
– International Shipping: 7–21 business days
Note: Delivery times may vary due to customs, carrier delays, or other unforeseen issues.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment directly through our carrier’s website.
Delivery Issues
If you haven’t received your order within the expected timeframe, please contact our support team via https://www.marvinsattic.com. We will work with the carrier to resolve the issue promptly.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure the shipping address is entered correctly. We do our best to speed up processing and shipping times; therefore, there is a limited window to cancel or change orders.
Damaged or Lost Packages
In the event of a damaged or lost package, please notify us immediately. We will initiate an investigation with the shipping provider and offer a replacement or refund depending on the outcome.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes once they reach your country. Marvin’s Attic is not responsible for these charges. Please consult your local customs office for more information.
Changes to Shipping Policy
Marvin’s Attic reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.
Contact Us
If you have any questions about this Shipping Policy, please contact us through our website at https://www.marvinsattic.com.
RETURNS
Return Policy
Thank you for shopping with Marvin’s Attic. We strive to provide quality products and exceptional customer service. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You have 15 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-returnable items include:
– Gift cards
– Downloadable software products
– Some health and personal care items
Return Process
To initiate a return, please contact us at sales@marvinsattic.com with your order number and reason for return. Once approved, we’ll provide instructions on where to send your item.
Refunds
Once your return is received and inspected, we will send you a confirmation email. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at sales@marvinsattic.com.
Late or Missing Refunds
If you haven’t received a refund yet:
– Check your bank account again
– Contact your credit card company (it may take some time before your refund is officially posted)
– Contact your bank (processing times vary)
If you’ve done all of this and still haven’t received your refund, please contact us at sales@marvinsattic.com.
Shipping Costs
Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to an error on our part.
Questions?
If you have any questions about our return policy, contact us at sales@marvinsattic.com.
EXCEPTIONS
Software, video games, Perfume, and Cologne are not returnable or refundable due to the nature of these products.